Refund policy

30-day return window

We accept eligible returns requested within 30 days after the order is delivered. Contact support@luvekon.com before returning any item to obtain authorization and return instructions. Returns sent without authorization may not be accepted.

Return condition

Items must be unused, unworn, unwashed, with original tags attached, and in their original packaging. Used products or products in a condition that prevents resale are not eligible for return. Sale items and items that do not fit may be returned when they otherwise meet these conditions.

Damaged, defective, or incorrect items

Report damaged, defective, or incorrect items within 7 days after delivery. Include photos of the item, outer packaging, and shipping label. For an approved return caused by an incorrect, damaged, or defective item, Luvekon will provide a prepaid return label or otherwise cover the reasonable return shipping cost. Contact us before sending the item so we can provide the correct instructions.

Change-of-mind and fit returns

For returns due to size, fit, preference, accidental purchase, or another reason not caused by Luvekon, the customer is responsible for return shipping. Original outbound shipping is refundable when a return is approved. We do not charge a restocking fee.

Return destination

Approved returns are sent to our authorized U.S. return partner. The exact return address and instructions are provided by email after authorization. Do not send returns to a business registration address or any address not provided in the authorization email.

Exchanges

Exchanges are available for eligible products. For an incorrect, damaged, or defective item, Luvekon covers approved exchange shipping costs. For size, preference, or other non-merchant reasons, the customer is responsible for exchange shipping costs.

Inspection and refunds

We normally inspect a return within 3 business days after it arrives. If approved, we initiate the refund to the original payment method within 3 business days. Your bank or payment provider may require an additional 3–7 business days to post the refund. You will receive an email when the refund is initiated.

Cancellations

An order may be changed or canceled before dispatch. Email us as soon as possible. After dispatch, the order must follow the applicable return process.