Shipping policy

Shipping destinations

Luvekon currently ships only to eligible addresses in the contiguous United States. We do not ship to Alaska, Hawaii, Puerto Rico, military addresses, or PO boxes.

Shipping cost

Standard shipping is free with no minimum purchase requirement. Luvekon is responsible for applicable customs or import charges associated with an order.

Order cut-off and processing

Our daily order cut-off is 5:00 PM Mountain Time. Orders placed before the cut-off begin processing that day. Orders placed afterward begin processing the following day. Processing normally takes 3–5 business days. We process orders on weekends and U.S. public holidays, but carrier pickup or movement may occur on the next carrier operating day.

Transit and delivery estimate

Transit normally takes 7–15 business days after dispatch. The total estimated time from order placement to delivery is 10–20 business days. Delivery dates are estimates and are not guaranteed.

Fulfillment locations and carriers

Products may ship from our inventory or authorized suppliers and partner warehouses in the United States or China, depending on availability. Orders with multiple items may arrive in separate packages. We use USPS, UPS, or other qualified partner carriers.

Tracking

Tracking information is sent by email after each package is dispatched. Tracking may take time to update after the carrier receives the shipment.

Address changes and cancellations

To correct an address, change an order, or cancel an order, contact support@luvekon.com before dispatch. Once an order has shipped, we cannot guarantee an address change or cancellation. Customers are responsible for providing a complete, deliverable address.

Delay, loss, or damage

If a package is delayed, lost, or arrives damaged, contact us at support@luvekon.com. Damaged or incorrect deliveries must be reported within 7 days of delivery and include photos of the item, outer packaging, and shipping label. We will investigate with the carrier and provide an appropriate replacement, return, or refund in accordance with our Refund Policy.